Return Policy
Eligibility for Returns
You may return most new, unopened items within 30 days of delivery for a full refund.
To be eligible for a return, your item must be:
- Unopened and in original packaging
- Unused and in resalable condition
- Returned within 30 days of delivery date
Items that are opened, used, or damaged by customer are not eligible for return.
Note: Due to the nature of food products, we cannot accept returns on items that have been opened or used for health and safety reasons.
How to Initiate a Return
Step 1: Contact Us
Send an email to info@thecozyslip.com with:
- Your order number
- Reason for return
- Photos of damaged or defective items (if applicable)
- Your preferred resolution (refund or replacement)
Step 2: Receive Approval
Once we receive your request, we will review it within 1-2 business days. If approved, you will receive a return authorization via email with return shipping instructions.
Step 3: Ship Item
Pack the item securely in its original packaging. Use the provided return shipping label or ship to the address provided in your return authorization email.
Step 4: Refund Processing
Once we receive and inspect the returned item, we will process your refund within 10 business days.
Refund Information
If approved, you will be automatically refunded on your original payment method within 10 business days.
Please remember it can take additional time for your bank or credit card company to process and post the refund to your account.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@thecozyslip.com.
Refund Methods
Refunds will be processed to the original payment method used for purchase:
- Credit/Debit Card: Refunds will be credited back to the original card used
- PayPal: Refunds will be processed back to your PayPal account
- Other Payment Methods: Refunds will follow the policies of the original payment processor
Exchanges
If you would prefer an exchange instead of a refund, we are happy to help!
- Exchanges are available for unopened items within 30 days of delivery
- You may exchange for a different product of equal or lesser value
- If you choose a higher-value item, you will need to pay the price difference
- Shipping fees for exchanges may apply
Contact us at info@thecozyslip.com to request an exchange.
Damaged or Defective Items
If you receive a damaged or defective item, please:
- Contact us immediately at info@thecozyslip.com
- Provide photos of the damage or defect
- Keep the item and packaging (do not throw it away)
- Wait for instructions on how to proceed
We will either send you a free replacement or issue a full refund, including any shipping costs you incurred. No return shipping fee will be charged for damaged or defective items.
Wrong Item Received
If you receive the wrong item, please contact us at info@thecozyslip.com with:
- Your order number
- Photos of the item received
- Description of what you ordered
We will send you the correct item as soon as possible at no additional cost to you. You may choose to keep or return the wrong item; we will provide a prepaid return shipping label if you choose to return it.
Return Shipping Costs
- Defective or Damaged Items: We will provide a prepaid return shipping label. No cost to you.
- Wrong Item Received: We will provide a prepaid return shipping label. No cost to you.
- Customer Initiated Returns (No Defect) : Return shipping costs are the customer’s responsibility unless the return is due to our error.
Non-Returnable Items
The following items are not eligible for return:
- Opened or used food products (for health and safety reasons)
- Items purchased more than 30 days ago
- Items without original packaging
- Items damaged by customer
- Gift cards
Contact Us
If you have any questions about shipping, returns, or refunds, please contact us:
Email: info@thecozyslip.com
Subject Line: Shipping & Return Question – Order #[Your Order Number]
We typically respond to all inquiries within 24-48 hours.
