Frequently Asked Questions
Clear answers about Cozyslip fruit tea, brewing, ingredients, shipping, orders, accounts, and email subscriptions.
Product & Brewing
What comes in each Cozyslip fruit tea pouch?
Our current fruit tea pouches are presented as 10 individually packed servings unless a product page states otherwise. Please check the individual product page and package label for the exact serving count and net weight.
How should I prepare my fruit tea?
Preparation can vary by blend. As a general guide, use about 200–300 ml of water per serving. For cold preparation, refrigerate for about one hour. For a gently warm cup, use water no hotter than 60°C / 140°F and steep for about five minutes. Always follow the individual product page and package label when instructions differ.
Do all Cozyslip fruit teas contain caffeine?
No single caffeine statement applies to every blend. Some products may include a separate tea component, while others have no known caffeine-containing ingredient in the current ingredient list. Check the individual product page and package label before ordering.
Where can I find ingredients and allergen information?
Ingredients vary by blend and are listed on the individual product page and package label. If you have an allergy or dietary concern, contact us before ordering and do not rely on a general store-wide claim.
Orders, Shipping & Payment
Do you offer free shipping?
Free shipping is available on eligible orders of $45.99 or more. Eligibility, shipping cost and delivery timing are shown during checkout before payment.
Where do you ship?
Available destinations and shipping options are shown during checkout after you enter your delivery address. If your destination is not available, please contact Cozyslip before ordering.
How can I track my order?
When tracking is available, you will receive shipping and tracking information by email after your order is dispatched. Please also check your spam or junk folder.
What payment methods can I use?
Available payment methods are shown during checkout and may depend on your device, location and payment-provider eligibility. Please review the available options before placing your order.
Can I change or cancel my order?
Contact us as soon as possible at info@thecozyslip.com. We will review your request, but changes or cancellations may not be possible once an order has entered processing or has shipped.
Where can I read the Shipping & Returns policy?
Read the current policy on our Shipping & Returns page.
Accounts & Email
Do I need an account to place an order?
Guest checkout is available where shown. Creating an account can help you view previous orders and manage saved account details, but it is separate from subscribing to marketing emails.
What is the difference between creating an account and subscribing to the newsletter?
Creating an account gives you access to customer features such as order history and account details. Newsletter subscription adds your email to the Cozyslip marketing list for updates and offers. You can create an account without joining the newsletter, or subscribe to the newsletter without creating an account.
How do I unsubscribe from marketing emails?
Use the unsubscribe link included in a Cozyslip marketing email. Unsubscribing from the newsletter does not delete your customer account or stop essential transactional emails about orders, password resets or account security.
Still need help?
For product, ingredient, order, or account questions, contact Cozyslip and include your order number when your question is about an existing order.