Shipping & Returns Policy
Last updated: August 5, 2026
Shipping Policy
Shipping Locations
We ship worldwide.
Orders may be fulfilled from China or an overseas fulfillment warehouse, depending on product availability, inventory location, and destination.
Shipping Rates
Standard worldwide shipping: $8 flat rate
Free shipping: Available on orders of $45.99 or more and qualifying bundle products
The shipping charge applicable to your order will be displayed before payment at checkout.
Order Processing
Orders are normally processed within 1–2 business days after purchase.
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Estimated Delivery Time
Most orders are expected to arrive within 10–25 business days after purchase, including normal order processing and transit time.
Delivery times are estimates and may vary depending on the destination, carrier, customs processing, weather conditions, holidays, or other circumstances outside our direct control.
Remote destinations may require additional delivery time.
Tracking Your Order
All shipped orders include tracking.
You can track your order by:
Using the tracking link in your shipping confirmation email.
Visiting the carrier’s tracking website.
Contacting us at info@thecozyslip.com for assistance.
Please allow 2–3 business days after shipment for tracking information to become active.
Customs and Import Duties
International orders may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country.
These charges are not included in the product price or shipping fee and are the customer’s responsibility unless otherwise stated at checkout.
Customs processing may cause additional delays. If your order is significantly delayed or tracking has not updated for an extended period, please contact us at info@thecozyslip.com so we can review the shipment and assist you.
Shipping Questions
For questions about shipping, tracking, or delivery, contact:
Email: info@thecozyslip.com
Suggested subject: Shipping Question – Order #[Order Number]
We normally respond within 24–48 hours on business days.
Return and Refund Policy
Return Eligibility
Most new and unopened products may be returned within 30 days of delivery.
To qualify for a return, the product must be:
Unopened and unused
In its original packaging
In resalable condition
Returned within 30 days of the recorded delivery date
Because our products are food products, opened or used items cannot normally be returned for health and safety reasons.
How to Request a Return
Step 1: Contact Us
Email info@thecozyslip.com before returning an item.
Please include:
Your order number
The item you want to return
The reason for the return
Photos if the item arrived damaged, defective, or incorrect
Whether you are requesting a refund or replacement
Step 2: Wait for Approval
We will normally review your request within 1–2 business days.
If the return is approved, we will provide return instructions and the applicable return address by email.
Please do not send a return without receiving instructions first.
Step 3: Return the Item
Pack the item securely in its original packaging and follow the return instructions provided by our support team.
For customer-initiated returns that are not caused by a damaged, defective, or incorrect item, the customer is responsible for arranging and paying for return shipping.
Step 4: Inspection and Refund
After we receive and inspect the returned item, we will notify you of the result.
Approved refunds will be issued to the original payment method within 10 business days after inspection.
Your bank, card issuer, or payment provider may require additional time to post the refund to your account.
If more than 15 business days have passed since your refund was approved, please contact us at info@thecozyslip.com.
Refund Amounts and Shipping Charges
For customer-initiated returns:
The approved product price will be refunded to the original payment method.
Original shipping charges are non-refundable.
Return shipping costs are the customer’s responsibility.
If the return is caused by a damaged, defective, or incorrect item, we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer, as appropriate.
These terms apply except where otherwise required by applicable law.
Damaged or Defective Items
If an item arrives damaged or defective, please contact us promptly at info@thecozyslip.com.
Include:
Your order number
Clear photos of the item and packaging
A description of the problem
Please keep the item and its original packaging until we provide further instructions.
After reviewing the issue, we may offer a replacement, refund, or return instructions at no additional cost to you, as appropriate.
Incorrect Items
If you receive an item that you did not order, contact us at info@thecozyslip.com and include:
Your order number
Clear photos of the item received
The name of the item you originally ordered
After reviewing the issue, we will arrange an appropriate replacement, refund, or return solution at no additional cost to you.
Exchanges
Exchanges may be available for eligible, unopened products returned within 30 days of delivery, subject to product availability and approval.
For customer-requested exchanges, the customer is responsible for return shipping and any price difference unless the exchange is required because we sent a damaged, defective, or incorrect item.
Contact info@thecozyslip.com before sending an item for exchange.
Non-Returnable Items
The following items are not normally eligible for return:
Opened or used food products
Items returned more than 30 days after delivery
Items without their original packaging
Items damaged after delivery through customer handling or misuse
Gift cards
Items marked as final sale, if clearly disclosed before purchase
Contact Us
For questions about shipping, returns, exchanges, or refunds, contact:
Email: info@thecozyslip.com
Suggested subject: Shipping & Return Question – Order #[Order Number]
We normally respond within 24–48 hours on business days.